REFUND & RETURN POLICY
1. All sales are final. In the case that there is an issue with your order or product, please contact us at Moosinaround2020@gmail.com and we will do our best to help you.
2. When submitting a query about your order or product, a copy of the Moosin Around Glitter receipt and/or a copy of the original Moosin Around Glitter invoice may be requested and will expedite your support request.
3. Moosin Around Glitter reserves the right to reject any refund request if the product is received damaged or if any accessories, literature or other original components are missing. Please see our Shipping Policy regarding packages that are lost or damaged during transit.
4. In the event that Moosin Around Glitter makes an exception to the all sales final clause, please follow the steps below:
- You must request a Return Authorization (RA).
- To request an RA number, please email Moosinaround2020@gmail.com and provide the following information:
- Reason for Refund
- Order Number
- Date of Purchase
- If approved, you will receive an RA number. You will then be responsible for packaging the item for return to Moosin Around Glitter. An address will be provided to you at this time.
- Please include the RA number inside the package. You can write the RA number on a copy of your invoice or receipt.
- A copy of your Moosin Around Glitter purchase receipt must also be placed inside of the return package.
- If a product is returned without an RA number and/or the above-requested documentation, your return will not be processed.
- You may also be responsible for the shipping costs for returning the product to Moosin Around Glitter. Returned product(s) should be shipped with a tracking number and/or insurance. Moosin Around Glitter is not responsible for products that are lost or damaged during the return shipment.
- Moosin Around Glitter will review the product and determine whether a refund is warranted. If you are granted a refund, your funds will be credited back to the card charged within 10 business days.
5. Items returned may be subject to a 15% restocking charge. Shipping charges may also be nonrefundable.